Complaint Review: Hertz Rental Car - Irving TX
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I had a rental vehicle arranged through State Farm while my vehicle had to go under repairs after being hit by one of their clients. I was told specifically that they need my credit card number to post a $50 deposit which would be refunded when I turned in the vehicle.
My vehicle was completed from repairs on the 22nd of May, at which point I eagerly went to pick up my vehicle. The staff at the shop that repaired my vehicle (Service King) asked for the rental keys and said they would contact them to pick up. The Hertz office said they could not get it because they did not have the staff.
In turn, my account was charged $850 for the rental. State Farm paid for the vehicle up to the 22nd ($550). Hertz charged me saying I had the vehicle until the 28th, and charged me $300 more.
I have spoken with them for the past month and half to resolve this only to be blown off by every manager I have spoken with saying they will have to investigate it. I lost my job as the result of this COVID and need the $300 they have stolen from me. The insurance company shows I picked the car up on the 22nd, the shop has even called to remind them of neglecting to pick up there vehicle. It is ridiculous that they are refusing to pay whats mine because all the facts prove I only had the truck till the 22nd.
Therefore I am going to sue their office for much more than they initially took from me. They obviously have no customer service concerns, because I have read similar stories. I would suggest any who have gone through the same to sue them as well. This is not a worthy business. I heard they are going to be going out of business, but this is no way to save grace by charging false claims.
This report was posted on Ripoff Report on 06/29/2020 12:31 PM and is a permanent record located here: https://www.ripoffreport.com/report/hertz-rental-car/irving-tx-charged-days-i-no-1496947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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