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Report: #1525243

Complaint Review: Home Depot Credit Services -

  • Submitted:
  • Updated:
  • Reported By: KAREN — GAINES Michigan United States
  • Author Confirmed What's this?
  • Why?
  • Home Depot Credit Services United States

Home Depot Credit Services On 05/14/2022 I entered into a promotional agreement with Home Depot. The contract was made regarding the installation of new countertops in my home. The HD gave me an installation date of mid July 2022 and the name of the contractor they would send. No-one showed up from the contractor company. Ever. I notified HD and was able to cancel the contract. First it was completely cancelled and I was refunded what I had paid under the contract. Then out of the blue I was charged $379.39 under the terms of the initial contract. I have spent the last 8 months attempting in writing to get HD to explain this charge and remove it. I did not receive any goods or services from the 05/14/2022 agreement. HD has provided no document or receipt for that amount signed or authorized by me. The CONTRACT WAS CANCELLED and HD continues to bill me for $379.39 under the original contract. No-one in customer service or the finance department of HD can provide me with ANY DOCUMENT justifying a charge of $379.39. Now they are threatening me with reporting to the credit bureaus because Made up a charge. Will not investigate.

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Home Depot Credit Services On 05/14/2022 I entered into a promotional agreement with Home Depot. The contract was made regarding the installation of new countertops in my home. The HD gave me an installation date of mid July 2022 and the name of the contractor they would send. No-one showed up from the contractor company. Ever. I notified HD and was able to cancel the contract. First it was completely cancelled and I was refunded what I had paid under the contract. Then out of the blue I was charged $379.39 under the terms of the initial contract. I have spent the last 8 months attempting in writing to get HD to explain this charge and remove it. I did not receive any goods or services from the 05/14/2022 agreement. HD has provided no document or receipt for that amount signed or authorized by me. The CONTRACT WAS CANCELLED and HD continues to bill me for $379.39 under the original contract. No-one in customer service or the finance department of HD can provide me with ANY DOCUMENT justifying a charge of $379.39. Now they are threatening me with reporting to the credit bureaus because ... your description ... United States

This report was posted on Ripoff Report on 03/21/2023 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/home-depot-credit-services/i-entered-promotional-made-1525243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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