Inspire Uplift I was charged and never received my package. Miama FL

I ordered the item on April 25th.  The money was taken out right away.  It stated I should receive an email for when the item was shipped.  On May 6th  still hadn't receive an email or my item. I asked about it they sent me think a link for tracking which had the item in La Puente,Ca.  It continued to sit there so I asked for a refund.  So, I had to order another item which came within 5 day wow can you believe that!

I continued email a few times a week because it would take a number of days to get a response.  The response was always the same script we can't refund it is in transit and they same link with the same location blaming COVID19 on the delay.  However, I had ordered plenty of items not being delayed like this and that is why I ordered another similar item else where.

The website states that it takes 5-7 business days when shipped. They have stated it was shipped on April 29th according the tracking. (Even though it sat in the same spot). Then on May 29th I receive an email how do I like my item.  What item I NEVER received it.

This time tired of email I did a live chat 5/31 and they said the same scripted information but finally said they will open a ticket. Around the same time I receive a new email stating it's in transit and I will receive it within 7-10 days.

The whole time you said you couldn't refund BECAUSE it was in Transit.  Now you are saying it only became in transit at the end of May.  So I looked. The Package moved from La Puenta, Ca to Los Angeles , Ca.  Do you know how far that is??? They were basically telling me it took 6 weeks to move less than 20 MILES! It did arrive in 7-10 business when it was TRULY shipped.  So, they lied and never shipped it so, they didn't have to refund.  When the ticket was open it went to a manager and poof I magically got movement. But , it was too late.

And this is why I still want a REFUND.  I had to pay to get another item in a timely manner.  The website didn't not say it will take 6 weeks it said 7-10 business days.

This is beyond HORRIBLE customer service.