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Report: #1493155

Complaint Review: Instacart - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: Cresswell — Lakewood United States
  • Author Confirmed What's this?
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  • Instacart Sunset Boulevard Los Angeles, California United States

Instacart I ordered groceries for delivery but only got part of my order Los Angeles California

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For the first time ever, I ordered groceries from Ralphs Groceries in Lakewood but when I received it, I only got some of the items I had ordered although my credit card ws charged for the entire amount  

I called Ralphs and after spending several frustrting minues, I was told that I needed to call Instacart since that's who delivers the food.

I called Instacart last night and was greeted with a message which said the wait time was 59 minutes!  I held for more than an hour and no one came on.

This morning, I called before 7 AM our time and got the same messagee which makes me think that no matter what day or time you call,  you'll get that message.

I'm trying to call the credit card company and dispute the charge although the charge went through Ralphs.  

I'm also going to call Ralphs and suggest they find another food delivery service.  One that delivers what you order and one that you can actually reach.  

 

 

This report was posted on Ripoff Report on 03/21/2020 07:39 AM and is a permanent record located here: https://www.ripoffreport.com/report/instacart/los-angeles-california-i-got-1493155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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