Report: #1497365

Complaint Review: Instasmile - Chicago IL

  • Submitted:
  • Updated:
  • Reported By: A.R — United States
  • Instasmile 55 E Monroe St Ste 300 Chicago, IL United States

Instasmile Instasmile USA, Instasmile UK, Ordered and cancelled right away now getting the run around and stall tactics like everyone else who deals with this dishonest company Chicago IL

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I requested to cancel minutes after I ordered and the deception began with a cancellation ticket number that was never followed up on and have gotten the run around ever since. They say your order is cancelled when it is not and state it takes 30 days to receive approval for cancellation so they can push it through the next payment cycle and then deception continues. They remove your money in seconds and stall endlessly in returning it even if you cancel the order Minutes After Placing It.
Do not take my word for it only, Google this company’s bad reviews and see for yourself.

A good company has good customer service this company has NO customer service. The sales dept. will answer the phone, but customer service will not, you get a pre-recorded answer to go to online chat. Customer care chat has No power to resolve any issues and all questions are met with repetitive canned answers. They tell you a manager will review your order in 30 days.

This company is in the UK not USA. They have a small satellite office in Chicago and you cannot be serviced there. When you email escalations the response is it takes 48 business hours to respond not (48 hours) WTH? 48 business hours is going into 2 weeks, that reveals they have way more negative issues than they want the public to believe.

The more people who file complaints with their State Dept of Consumer Affairs as well as lodging a complaint with the Office of the Illinois Attorney General Consumer Protection Division the better. Some law firm should start a class action lawsuit i'm sure there are plenty of victims.  Inform your bank about the situation and steps they can take to help you with this dishonest company. Call a lawyer for help and advice if you have to. Do not give up fighting for your money that is what they want you to do.

You see the paid testimonials, but they delete all negative comments on YouTube and Facebook.

They have pages & pages of terms and conditions with with No Buyer Protection. I do not believe they are in the business of making quality veneers but in the business of making people think they do so they can get in your bank account.

Yes i have posted this review on other sites as i want everyone to know what a pain in the A$$ you will have if you deal with them. They are the most suspicious, shady and dishonest company i have ever dealt with.

If i ever get my refund or if i experience more lies and issues i will come back here and follow up.



This report was posted on Ripoff Report on 07/08/2020 06:10 PM and is a permanent record located here: https://www.ripoffreport.com/report/instasmile/chicago-il-usa-uk-ordered-1497365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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