Kiwi.com They are a scam. charged me for a ticket that was invalid according to airline, then refused refund according to their policy brno zbrdovice

On 3/11/22 I thought I bought tickets on Kiwi.com for travel between Atlanta and Mumbai. Google flights had directed me from their website to this external website, so I trusted it. I got the confirmation number in the email and the day of the travel, the airlines refused to board saying that we were scammed by this travel company.

When I called Kiwi.com, the representatives spent 2 hours "investigating" and saying the flight is valid BUT the airlines said they were not. Kiwi.com gave me different excuses everytime for why they were not even issuing a boarding pass or a ticket. In the end, travel did not occur. Finally they acknowledged that the airlines don't codeshare and that was the problem.

When I called Kiwi.com back because according to their own policy, if the airline doesn't board then we are entitled to refund. But they flat out refused to refund any money. Then I researched this company because they have a US number but they always call me from a UK number. Turns out most people say they have been scammed. I also approached Google Flights. They said they cannot help. As a last resort I called my credit card company to investigate.