Report: #1495711

Complaint Review: Laptop Charger Factory - Sugar Land TX

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  • Reported By: Very Disappointed — Pella IA United States
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  • Laptop Charger Factory 16107 Kensington Dr., Suite 380 Sugar Land, TX United States

Laptop Charger Factory Extremely Shoddy Customer Service Sugar Land TX

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I purchased a laptop charger from Laptop Charger Factory after providing very detailed information of the laptop brand, model, SN, and the full specs from my Dell laptop charger.  I was given a delivery date and promised I would get a tracking number.  I waited until 2 days after the promised delivery date to contact Laptop Charger Factory to research the delivery status, as it was not delivered nor was a tracking number given.  I again provided the full details of the original order and then waited...2 days later the order was then generated (now 9 days after I had originally made the order) and given a new delivery date promise. 

The ordered item did not arrive then, either.  I contacted customer service again by chat, as I waited over 90 minutes on hold on their phone line.  I was informed that the product was enroute and that I should be patient, due to covid-19 problems.  The item arrived 19 days after the first promised date, 9 days after the second promised date.  The item was wrong!  It had the wrong pin size (despite me providing the full specifications of the charger and laptop) and had a 4 ft. 11 inch cord (I paid for an upgrade to a 6 ft. cord). 

I immediately contacted the company chat again, and they offered to correct the problem.  I got an e-mail the next day with this "great offer" - I could keep the (wrong) charger and they would credit me $15 for my trouble.  I declined and again requested a return process.  I was told I would receive a return shipping label and that all would be credited back to my credit card without problem.  I have waited 8 days and still no return shipping label.  I contacted the company again, and was told "the return label was in another e-mail."  There is no other e-mail.  This company is not to be trusted, with very poor customer service.  AVOID THEM!

This report was posted on Ripoff Report on 05/27/2020 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/laptop-charger-factory/sugar-land-tx-extremely-1495711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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