Laptop Charger Factory Extremely Shoddy Customer Service Sugar Land TX

I purchased a laptop charger from Laptop Charger Factory after providing very detailed information of the laptop brand, model, SN, and the full specs from my Dell laptop charger.  I was given a delivery date and promised I would get a tracking number.  I waited until 2 days after the promised delivery date to contact Laptop Charger Factory to research the delivery status, as it was not delivered nor was a tracking number given.  I again provided the full details of the original order and then waited...2 days later the order was then generated (now 9 days after I had originally made the order) and given a new delivery date promise. 

The ordered item did not arrive then, either.  I contacted customer service again by chat, as I waited over 90 minutes on hold on their phone line.  I was informed that the product was enroute and that I should be patient, due to covid-19 problems.  The item arrived 19 days after the first promised date, 9 days after the second promised date.  The item was wrong!  It had the wrong pin size (despite me providing the full specifications of the charger and laptop) and had a 4 ft. 11 inch cord (I paid for an upgrade to a 6 ft. cord). 

I immediately contacted the company chat again, and they offered to correct the problem.  I got an e-mail the next day with this "great offer" - I could keep the (wrong) charger and they would credit me $15 for my trouble.  I declined and again requested a return process.  I was told I would receive a return shipping label and that all would be credited back to my credit card without problem.  I have waited 8 days and still no return shipping label.  I contacted the company again, and was told "the return label was in another e-mail."  There is no other e-mail.  This company is not to be trusted, with very poor customer service.  AVOID THEM!