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Report: #1506521

Complaint Review: Laseraway - San Jose California

  • Submitted:
  • Updated:
  • Reported By: Laura — san Jose California United States
  • Laseraway 377 Santana Row, Suite 1080 San Jose, California United States

Laseraway procedure with a very high price tag, was done incorrectly resulting in a complaint and them not fulfilling the full service again. San Jose California

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On May 13, 2016, I had a thermage treatment done. When you get thermage they first take your before picture and when settled in the room the tech/nurse first applied a tatoo grid on your face but did not do so on my neck. I had made the appointment in person and ask for all my face and neck done. The gal appeared to get frazzeled and kept looking at her watch. I had a feeling I was making her late for something. She said she said she would use some of my eye time on my neck. What!! I was coated with A LOT of whatever gel product (like used with ultra sounds) she was using, it was running into my ears, eyes, and mouth. It felt rushed and that she may have not done this, or not many. It was way to much product I felt to be able to have the electodes contact my skin. At the end of the service I HAD to ask for a towel or something to wipe the stuff off my face before she jetted out. 

I waited the appropriate amount of time of 6 months to see some improvement.  I too had taken my before and after pictures and they were pretty much the same. I logged a complaint via email with the help of their receptionist who helped tremediouly throughout this ordeal, on 9/20/16 and sent same email to Barbara in the corporation on 1/13/17 whom gave me a second procedure at no charge on June 9,2017. Expecting I was getting a re-do to me meant all that I paid for would be redone, well that did not happen they only did my forhead, outer check area, the areas that needed help were my mouth and eyes, ot the cheeks and forhead! I was Furious then on July 25, 2017 sent and email to Ruze customer service to follow up on my concerns. I was told to wait the 6 months for results, it was NOT the result it was the incomplete service for $3000 that I was upset about. With the back and forth for months, Barbara in Corp said I could have my eye area completed but not the mouth area. I did not do the service because I am owed the full service I purchased done correctly. I did try 7-On your Side, they do not deal with medical and I tried our assemblyman and they said they could not help. I have been trying to fiqure this out it has been years and I happen to come across this web page. I do not know if there is s statue of limitations on any of this. I have emails of them stating they are in the wrong but not doing what is right. 

This is my story, maybe this will help someone else. Big corprate businesses should be ashamed of themselves for taking advantage of people.

This report was posted on Ripoff Report on 03/29/2021 11:56 AM and is a permanent record located here: https://www.ripoffreport.com/report/laseraway/san-jose-california-procedure-1506521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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