LaZBoy Will not honor extended warranty I purchased Monroe MI

My husband inherited an old recliner and I saw the great quality the chair has with thick leather and tight seams. I decided to save up some money and get one for myself. When we were at the store I noticed the leather was a lot thinner than our old chair.

I asked the salesman about it and he assured me that it is super strong and if I was still concerned I could purchase an extra 5 year warranty for any stains, tears, cracking, etc etc. I did purchase the extra warranty and the salesman said they would register my chair through their system.

In January 2019 I contacted the store I purchased at to let them know I would need to have a warranty call on my cracked leather. I was told the original salesman never registered my warranty! They say the warranty company would not honor my warranty.

I was offered a return of my warranty expense. But, seeing the thin leather and becoming worried about it (obviously I was right about the leather strength) I would not have purchased the chair without the extended warranty. I do not want my warranty fee back, I want what I paid for!

I contacted the corporate office several times. They are extremely slow to respond and now will not respond at all. The most they would offer is a "discount" on the repairs. Again, why should I have any out-of-pocket expense when I purchased the extra protection?! I am not asking for anything crazy like a whole new chair I just want what I paid for and what I'm due!