Complaint Review: LaZBoy - Monroe MI
LaZBoy Will not honor extended warranty I purchased Monroe MI
*Consumer Suggestion: Solution
My husband inherited an old recliner and I saw the great quality the chair has with thick leather and tight seams. I decided to save up some money and get one for myself. When we were at the store I noticed the leather was a lot thinner than our old chair.
I asked the salesman about it and he assured me that it is super strong and if I was still concerned I could purchase an extra 5 year warranty for any stains, tears, cracking, etc etc. I did purchase the extra warranty and the salesman said they would register my chair through their system.
In January 2019 I contacted the store I purchased at to let them know I would need to have a warranty call on my cracked leather. I was told the original salesman never registered my warranty! They say the warranty company would not honor my warranty.
I was offered a return of my warranty expense. But, seeing the thin leather and becoming worried about it (obviously I was right about the leather strength) I would not have purchased the chair without the extended warranty. I do not want my warranty fee back, I want what I paid for!
I contacted the corporate office several times. They are extremely slow to respond and now will not respond at all. The most they would offer is a "discount" on the repairs. Again, why should I have any out-of-pocket expense when I purchased the extra protection?! I am not asking for anything crazy like a whole new chair I just want what I paid for and what I'm due!
This report was posted on Ripoff Report on 05/01/2019 02:54 PM and is a permanent record located here: https://www.ripoffreport.com/report/lazboy/monroe-mi-honor-extended-i-1478069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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