Linknow media linknow media Charge my credit card for a website that I never received no sign contract with them will not give me my money that they took from my acct back Montreal, Qc H4P 1G6 Canada

Mr. Herrero, Thank you for allowing us the opportunity to address your complaint.  You had called in after making your purchase to cancel. Our Website design fees are all non-refundable but if you cancel within the first 72 hours – you are entitled to a full refund minus $50 for costs incurred in the initial setup of the site - Hosting space, processing fees etc. Full refunds are issued on a case by case basis.

When you called in you informed us due to a fraudulent charge not related to us that you had to close the account. As explained to you, we would gladly issue the full refund by check however we would require you to sign a form stating that you understands a full refund would be issued by check and that you would not attempt to retrieve the funds from your bank after receiving the check.  Refunds are always issued by the same method of payment, this is a standard across all industries. You refused to sign the form stating on April 16th 2014 “I will go to my bank and have the bank deal with it” We have since tried to follow up with you numerous times to resolve this matter as we have not been contacted by your financial institution. All our attempts have been unsuccessful.

Typically, if you are requesting a refund using a different payment method, companies will issue the refund directly to the original payment method and then the bank associated to the closed account is responsible for issuing a check.  This is a standard for all companies from Walmart to Macys. If client cannot receive a refund to the original payment method a store credit is provided.  We offered you an alternate method as long as you signed the form stating that you would not charge back with your credit card company if we sent the check and you refused. Please contact our customer care department to resolve this matter or have the issuing bank contact us directly.