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Report: #1483038

Complaint Review: Loancare - Virginia Beach VA

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  • Reported By: Ev — Phoenix AZ United States
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  • Loancare 3637 Sentara way Virginia Beach, VA United States

Loancare Loancare LLC Lakeview loan servicing Fee and escrow fraud Virginia Beach VA

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Loancare purchased my VA loan and began scamming me with extra fees that are not on my contract.  Once I asked LoanCare to delete those fees, they used my escrow account to pay them off instead of deleting them and didn't officially notify me.  

May 29, 2019 I called loancare because they were charging me for property taxes for which I'm exempt and the escrow agent informed me that loancare was using my escrow account to "catch up" on my balance.  I shouldn't have had a balance due because I paid the "amount due" from my online account every month through June 2019.  The escrow agent lied and told me that loancare called the Maricopa County tax office and the tax office said, "You're only a little bit disabled so you're only exempt for $300 in taxes.......I'm not sure the office would be willing to call them again."  

I have emailed loancare through their website several times and didn't receive a response until my July 2019 email in which I detailed the extremely poor customer service and requested a refund for the amount that I overpaid. Their response was  they are aware that I'm exempt from property taxes, but they don't have the exemption amount yet.  That's a lie.  It's not possible that loancare contacted the tax office and didn't receive the exemption amount.  In addition, I have sent loancare copies of the tax exemption notice from Maricopa County stating the amount for tax exemption four times, but they ignore them.  

Loancare is intentionally overcharging me.  I have taken a screen shot of my balance due every single time I've logged on to my account, screen shots of every message that I've sent to loancare and other pages of my account to include the confirmations for any correspondences I've submitted.
Loancare decided to send my coercive paperwork implying they would foreclose my home even though I've made the correct payments according to their online pages and paid at least $395 over my monthly amount due.  Two weeks after these foreclosure warnings with documents requesting my financial obligations, loancare sends me documents declaring my loan in default with an amount not shown online just like all the other declarations.  

I've been contacting loancare since 2018 and they refuse to fix the issue.  Just like Bank of America prior to the real estate market crash when that company conned homeowners into foreclosure. 

 Military disabled veterans shouldn't have to be concerned with companies scamming them for the little money that we receive.  I simply requested to be charged the correct amount and loancare continuously ignores me.

This report was posted on Ripoff Report on 08/05/2019 11:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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