Loyalty Toyota Lied about what they were actually going to pay me for my car. Chester VA

It's really not complicated. They purchased the car from you for X dollars. How much you owed on the car is none of their concern, as long as it's less than X. They don't need to explicitly specify that part of the proceeds will go to pay off the loan, the sale price is the total they are paying for the vehicle. I am sure their agreement contains a clause that makes this very clear, had you bothered to read it.

 You're absolutely correct regarding the reputation of this place. It is a dealership WHICH ADDS FAKE FEES to a sale. As such, they are telling you HONESTY and INTEGRITY are NOT their practices. However, there is a matter here which you apparently do not understand. You owed money on this car when you tried to sell it to them. As such, the title has a LIEN attached to it (in layman's terms). In order for you to transfer that title, that lien needs to be removed by the paying off the loan. The correct way to have performed this sale would be for you to clarify is the amount they are offering pre-payoff or after payoff. There would then be no surprises.

Did the dealer violate the terms of the written signed agreement?
 
Please post a copy of the written signed agreement so we may view the portion of the agreement that the dealer failed to honor. Be sure to mask your personal information in that post.

What I expect is that when a company says they are going to do something, that they ACTUALLY follow through and keep their word. I have sold several cars over the years and in all those instances they quoted me an offer minus the balance owed on the car. Loyalty did not- they gave me an offer, which I confirmed multiple times. At NO point did anyoen say, we will subtract the remaining balance from our offer. 

Loyalty Toyota in Chester has a solid track record of deceptive pricing, deceptive advertising and lack of accountability for their actions. They have outright lied about prices to customers, refused to honor their own advertised pricing, added ridiculous fees for unnecessary things, and then clearly will do or say whatver they need to in order to pass the buck to someone else. Look them up in the BBB- they hold themselves accountable for nothing, not their advertised prices, not what their staff tells people and certainly not what they promise to customers and clients. 

If a company wants to refuse to post negative (or true) reviews on their site, then they better follow through on what they claim they will do, honor their advertised offers, and run their business in an ethical manner. I have had no experience like that with Loyalty. 

What, did you think the dealership would pay off your debt out of the kindness of their hearts? You can't sell a vehicle you don't own, and you didn't own the vehicle until the dealership paid it off for you. So obviously that money comes out of the sale price, since it is YOUR PERSONAL OBLIGATION and the dealer only paid it off as a convenience to you.