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Report: #1537605

Complaint Review: Lucas & Grace - Internet

  • Submitted:
  • Updated:
  • Reported By: Sossy — Select City California United States
  • Author Confirmed What's this?
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  • Lucas & Grace Internet United States

Lucas & Grace - purchased suede boots, received very cheap fabric boots that did not look anything like the images Internet

*General Comment: Let's see

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I purchased two pairs of suede boots from LUCAS & GRACE New York. Their website indicates the store is in New York and closing "FINAL CLOSURE SALE UNTIL 11:59 PM"

The boots cost $75 per pair totally $150. The The boots pictured on the website and the description did not match the boots that i received. They were advertised as vintage style, high quality suede with reinforced soles, what i recieved was very cheap, fabric, boot that looked nothing like the pictures on their website. The online website inidcated free shiping with UPS and 30 day money back guarantee however when i contacted the company to return the boots i was given an address in China and had to send it via dhl express and would cost me $150 to ship back. They refused to cover the cost of shipping and offered to give me 10% of my purchase back. This is a complete scam, please avoid purchasing anything from LUCAS & GRACE. They need to be shut down. 

"Return costs:
- Return costs are at your own expense; these will not be refunded by us.
- It is strongly recommended to send your return with a track-and-trace code. Please note that returns are at your own risk, and without a track-and-trace code, your package may be lost or untraceable. In this case, the purchase price will not be refunded.
You can purchase a return label via the following website: https://my.dhlexpress.nl/pwa/shipment/package"

This report was posted on Ripoff Report on 06/07/2025 08:18 AM and is a permanent record located here: https://www.ripoffreport.com/report/lucas-grace/new-york-i-purchased-suede-1537605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

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AUTHOR: Flint - (United States)

POSTED: Sunday, June 08, 2025

 Brand you've never heard of, with no physical address or phone number. Obviously AI-generated item description. Pictures stolen from somewhere. Obvious signs of scammy Chinese Shopify site. "Store closing" when they are clearly not closing. What made you think "this is a good place to buy from"? You can try doing a credit card chargeback if you paid with a card. Good luck. Next time, don't buy stuff from places you've never heard of without doing at least minimal research.

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