Report: #1491418

Complaint Review: Merchant Services - Symmes Township Ohio

  • Submitted:
  • Updated:
  • Reported By: Pierre — Riverside Ca United States
  • Author Confirmed What's this?
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  • Merchant Services 8500 Governors Hill Dr. Symmes Township , Ohio United States

Merchant Services Said i made a charge back to a merchant i never made. Symmes Township Ohio

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On December 18, 2019 I received a letter through the better business bureau that I charged back an item on October 30, 2019 at a private men's health club. 

I have visited this health club 3 times. I never disputed any charges I made. In fact the men's health club banned me because they got a charge back notice that was not even for my card. I mailed the bank account merchant asking if they had made a mistake.  No answer. 

The BBB provided a copy of the charge back.  The card in question was from chase bank. I never had a card with chase . I looked over my card that I used and the purchase in question was made to my card in my name. My bank supplied a letter that I never charged back any of my purchases with the health club.

The health club after i provided them with the correct documentation from my bank said that they dont care.  So they never verified my name against the person who filed the charge back. They said I would become a liability because I questioned them about what happened. 

1. I used the health club 3 times.

2. I never disputed anything with my bank.

3. They used a charge back from a different date and customer name to say it was me.

4. I asked them to re validate my concern. They said I should never question their business practices.  They say what goes.

5. My name is on a black list of charge backs. 

6. I never had a card with Chase and they verified that with health club. 

Health club said because I wanted to be right and prove them wrong,  they just rather have me gone.  They don't realize accusations against someone who charge back is a serious issue.  All for $42. The banks cleared me of any wrong doing. So why does the health club after 7 years of being a good customer want me out?

This report was posted on Ripoff Report on 02/07/2020 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/report/merchant-services/symmes-township-ohio-said-i-1491418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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