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Report: #1492234

Complaint Review: Nationwide Parts Distributors - Jacksonville Florida

  • Submitted:
  • Updated:
  • Reported By: Dave — Fallon NV United States
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  • Nationwide Parts Distributors 6873 Phillips Industrial Blvd suite “B” Jacksonville, Florida United States

Nationwide Parts Distributors Module Experts Beware of this company Jacksonville Florida

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I was in need of a GEM module for a 1998 Ford Windstar, so I did a Google Search.  This company was the first on the list, and when I went to the website it looked totally legit.  I requested a quotation from the website, and the next day I received an email from Adam E with an offer to repair my existing module for a flat fee of $149 plus return shipping.

The idea of repairing my existing module was very attractive to me, because I knew that a replacement/reman/NOS unit would have to be programmed with a VIN number at extra cost.  I had high hopes of a repairable unit because only 2 functions of the module (Wipers and Dome Lights) were bad; others like Door Locks and Windows worked fine.  This led me to believe that the problem might be bad driver transistors/mosfets; not the processor circuitry.

I boxed up my unit and sent it Priority Mail at a cost of about $10.  When it arrived two days later, I got a terse phone message saying I needed to give them a credit card before any work could begin.  I called and spoke to Adam, who was quite surly on the phone; giving him the info.  I noticed my card was charges $170 almost immediately.

About 3 days later, I got an email from Adam saying their technicians had diagnosed the problem and the unit was beyond repair; being traced back to the "main processor".  The only option was to buy a "new" unit for $399; and they could conveniently charge the card I had given them.  This raised my suspicions because, as an electronics engineer, I knew that if the processor on the board was bad, all functions would likely not work.  Yet mine was partially working.  I replied to the email, asking if the new unit would work without having to be programmed.  I was assured by Adam that it would work out of the box.  This raised my suspicions even further.

So I went back and did another Google search, and drilled down a little further in the results.  This led me to this site, where I was not entirely surprised to find not just similar cases to mine, but also the exact verbatim text of my email! I immediately called my bank, who readily agreed to reverse the charge to my card.  I also reported this site to:

- Google, so they could investigate and remove the misleading ad

- The FBI, using the site https://www.ic3.gov/default.aspx

- The FTC, using the site https://www.ftccomplaintassistant.gov/?utm_source=takeaction#crnt

- The Florida Attorney General at http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services

- The Florida BBB at https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/

I encourage any consumer with a similar complaint to first contact their bank to dispute the charge; and also to report this business to the appropriate authorities so that they can investigate this business.

This report was posted on Ripoff Report on 02/25/2020 10:45 PM and is a permanent record located here: https://www.ripoffreport.com/report/nationwide-parts-distributors/jacksonville-florida-module-1492234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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