Complaint Review: NordicTrack - Logan UT
NordicTrack Icon Fitness Iconfitness.com Intentional misleading ship dates and willfully obstructive customer service Logan UT
I recently made a purchase of a NordicTrack elliptical exercise machine. A name brand that I thought I could have confidence in. Nordic track is owned by the parent company Icon Fitness. On the website sales page, the equipment was listed as in-stock with a ship date of 2 weeks later. All good. Quick availability was one of the critical characteristics of my order choice. The order was placed and a confirmation email received. Then... nothing. The ship date passes. Nothing. No email. No phonecall.
After another week I call the customer service line and I am placed in a call queue. Hours go by and no one takes the call. I hang up and try again the next morning, making a special effort to call as soon as the lines open. Same thing. Hours on hold. I have to give up before someone answered.
The short story is this... NordicTrack is using a bait&switch tactic regarding availability, I went on their website just now and they are showing an ship date of 10 days from now, but I know for a fact that they know there is no stock anticipated for more than 30 days... and that stock was pledged to orders placed nearly a month ago. So their ship date is an intentional lie. And once they have your order, they put every roadblock in front of you to prevent you from talking to a person.
If by some superhuman feat you stay on long enough to get through to a person (as I eventually did…5 hours), that individual has zero ability to actually do anything about your issue. Your only option is to cancel... and I suspect that course would be tragic as well. The customer service at NordicTrack is HORRIFYING. And from what I read, this is endemic across Icon Fitness and all their subsidiaries. This is not an accident or an exception, it is their plan. I am appalled.
I will never do business with them again, nor would I ever recommend them. They made a trivial attempt at compensation that somehow leaves me angrier than before. I feel fleeced and abused. Bait & switch. False advertising. And a firewall of customer service barriers. This is quite a business model.
This report was posted on Ripoff Report on 06/04/2020 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/report/nordictrack/logan-ut-icon-fitness-ship-1496002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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