Report: #1506490

Complaint Review: Office Depot / Office Max -

  • Submitted:
  • Updated:
  • Reported By: Doreen — Avalon United States
  • Office Depot / Office Max United States

Office Depot / Office Max Terrifble customer service - The cabinet I ordered was not received when it was "Delivered" and I spent a month and 13 phone calls trying to straighten it out.

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I ordered a storage cabinet from Office Depot online. I received an email saying it was delivered however I did not receive it. I spent a month and 13 phone calls trying to get this resolved. I finally asked for a refund which never came. I spoke to supervisors etc. Everyone I spoke with would say "You will receive a call back within 72 hours" or "An email within 24 hours" or "I will personally call you back tomorrow." None of which EVER occurred. After they promised me a refund I ordered the identical cabinet from another vendor.

Well shortly after receiving that cabinet the Office Depot cabinet showed up. Never a follow up call from the supervisor who was working on my refund. The WORST customer service I have ever seen. Each time I called I had to explain the situation again. Each time they would give me a new complaint number but never follow up on the old number. I just gave up!

This report was posted on Ripoff Report on 03/28/2021 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/report/office-depot-max/terrifble-customer-service-i-1506490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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