Office Depot / Office Max Don't buy their extended service plans! Midlothian Virginia

When I worked for office depot back in the late 90's we had a representative come and talk to us about the product protection plans. What we were told by the representative is that those plans were 100% profit for the store. I believe that is why many retailers push to sell them.

Second if anything does go wrong with the product, the customer would have to send the product back to the manufacturer first. At least to me there really is no point to buying the plans because most of the products sold will have some kind of manufacturer’s warranty on the product. Usually the details of such warranty are located on the side of the box. If not, then the manufacturers  website should have some information about any warranties they offer and what conditions apply.

So how do they keep their promise to the customer and have the plan still be 100% profit for the store? I do not know the answer to that question. Either people do not turn those plans in or the store does not keep their promise. Personally, I believe those plans to be a waste of money.