Report: #1389404

Complaint Review: Office Depot

  • Submitted: Mon, July 31, 2017
  • Updated: Mon, July 31, 2017
  • Reported By: Ms.McDonald — Broken Arrow Oklahoma USA
  • Office Depot


Office Depot Asurion Performance Protection Plan Avoids Calls, Has no idea what they cover and what department to transfer you to. Nationwide

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Our sons grandma works at a Home Depot. Home Depot itself is wonderful. She purchased him a laptop for Xmas with a 2 year protection plan. She did recieve a large discount for the holiday from Home Depot so the laptop was only about 105.00. The next year the laptop broke down and I called to have it replaced. The first problem was that the protection plan company had sold out and were owned by a different group. Instead of just covering it, they transfered me all over the place fo 2 days I went through this. I even got transfered to Sprint. Now, I'm not the type to yell at people because I've worked in tech support, but this was horrible customer service and deep down I wanted to scream supervisor. Finally I had to actually go to Home Depot and get a different phone number from a very nice associate. They did help me file the claim and kept me under the assumption I was going to get a replacement computer up until the lady was about to hang up. Then she quickly said mailing your check. I told her I was suppose to get a replacement, she then said the check is to replace it. Like Home Depot is just going to sell me the same computer for that price. So she paid for the 300.00 warranty (about 40.00) and we get 107.00 check. I couldn't argue because I understand that was the purchace price. That being said, we didn't pay them for the laptop we paid Home Depot so they should have to honor the ability to "replace" it with one of the same model/ value. So it's been 2 months and I still haven't gotten the check. I call and they said they issued it on the 7th of June. It's July 31st. She told me to call back on August 14 if I don't get the one they are re-issuing. I think they just hope you forget, I'm sure if a certain amount of time passes it just gets voided out. Thats my thought. It seems like they are scam artists and Home Depot needs to change who they use. 

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