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Report: #1497012

Complaint Review: onefinestay.com - london, paris, new york, san fransico , rome London

  • Submitted:
  • Updated:
  • Reported By: siyer — Encinitas ca United States
  • onefinestay.com NA london, paris, new york, san fransico , rome, London United States

onefinestay.com Onefinestay One Fine Stay NO refund during covid 19 london, paris, new york, san fransico , rome London

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My Husband and  myself booked , what we thought was refundable stay through a travel company Onefinestay. We booked a trip from San Diego to London England. This all before Covid 19.

Once the breakout started I became nevous because I have a rare genitic disease that affects my lungs and kidneys. I spent months explaining this to these folks and countless hours. Eventually they offered 1/2 our money back, as if that was acceptable. Please let me remind everyone that England and US have boarder and travel bans. They then offered us a credit to use them for other locations upto 12 months, still no full refund. Then they offered a credit upto 18 months , no full refund. Im not sure what situation life finds most people in but a $14,000.00 dream trip being canceled and a company holding our money for 18 months for example is NOT wjhat I signed up for and not what is acceptable. 

I am a patient at the NHI. The same one giving the US and much of the world direction and they firmly advised me NOT to travel any time in the near future. Until there is a vaccine and even then to be cautious to see if it works. This company has no ethics, no sympthy and should not be trusted. If they treat someone in my situation like this , how would you feel you would be treated? 

Its very unsafe to travel right now in my condition and its so unfortunite that among all of this Ive spent months fighting with this company which has seriously caused me distress. Stay away from this company at all costs, there are plenty others out there. 

Siyer

This report was posted on Ripoff Report on 06/30/2020 08:31 AM and is a permanent record located here: https://www.ripoffreport.com/report/onefinestaydotcom/london-paris-new-york-san-1497012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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