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Report: #1503051

Complaint Review: Philips Electronics - Andover MA

  • Submitted:
  • Updated:
  • Reported By: BARB — Oakville ON Canada
  • Author Confirmed What's this?
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  • Philips Electronics Andover, MA United States

Philips Electronics Philips Toothbrushes Philips Uses an Expiry Date on their Rechargeable Batteries Andover MA

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I bought a 2-pack Sonicare rechargeable toothbrush, probably in 2014. The one I use daily stopped working the other day so I got the other brush (never used, never charged -- it was my backup) and it, too, is dead.

This tells me that Philips puts expiry dates on their batteries to force consumers to purchase a whole new toothbrush, when a $10 battery is the only thing that's required.

I now have a $200 toothbrush set that is useless, unless I buy another $50+ electric toothbrush -- that's not happening!

I contacted Philips' live chat support on their web site and it's clear even they aren't aware of the expiry issue.

This is extremely poor customer service, poor environmental standards, when they manufacture an item to specifically die on a certain date.

Caveat Emptor for Philips products that are rechargeable.

This report was posted on Ripoff Report on 12/17/2020 09:16 AM and is a permanent record located here: https://www.ripoffreport.com/report/philips-electronics/andover-ma-toothbrushes-uses-1503051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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