Pristine Auctions Would not share sales promotions, have not returned an item which did not sale and are not communicating Phoenix AZ

I sent to Pristine Auctions a number of sports collectables to auction off.  I did not get examples of what promotions they would do which was the first red flag I should have seen.  A picture and autograph of "Dazzy" Vance took some time to get authenticated so it did not make the saame auction schedule as the other items.  I realized 25% of the purchase price on my other items so I set a reserve on the Dazzy Vance of $400.  After 3 cycles through the auction, it did not meet the reserve so I ask for it to be returned along with the COA I was charged for.

I was told on 11/15 that it was in "Consignment" to be returned.  Two weeks later and I have seen nothing.  When I contact the Customer service I have been dealing with, I get told that it is in "Consignment", and to talk to them.  Consignment does not respond to my e-mails.

I have filed a complaint with the BBB.  I will be filing a police report on the theft of a $1639 piece of collectibles art.  GIven the disclaimers this will not do much but I will get on the record.  I would like my property returned and I recommend that no one should consign with Pristine Auctions.