Pure Talk USA Pure Talk Deceptive Business Practices covington GA

My family of 3 moved from Verizon because we are sick of it’s politics. But moving to Pure Talk (PT) has its own sets of problems. We activated our phones, only to find mine couldn’t make or receive voice calls (it is an Apple 6 plus: yes, I know, it’s a dinosaur). Only after activating was I told my phone was not compatible and that I needed a new phone. So I go to the main website (I didn’t log on) and found an Apple SE basic phone for a discounted price of $149. I then went to PT and said I would purchase this particular phone. They said the price was $399 because I already had an account. WHAT? Wait, I’m a new customer!

PT made it impossible, without great hassle and much time, to get the discounted price on the new phone. I would have to “port out” back to Verizon for 30 days and come back to PT with a new and separate account, not to be included with my husband and daughter’s account, and wind up paying more in the long run with one more bill to pay. I knew I didn’t want to continue with Verizon, so I looked at Patriot Mobile. Their plans didn’t work for me, and even if I switched our entire family to Patriot, the plans wouldn’t have worked for my husband either (he needs unlimited data for his work). So I was stuck. I didn’t want to put my family through the hassle of switching over to another carrier, either. 

I was on the phone, on hold intermittently, over 3 hours last night grappling with this company about how this was not right. I am a new customer (less than 24 hours last night) and I should have received the discounted price on that phone. They should have been up front with me from the start and told me my phone wasn’t compatible with their service, and look at these phones we can sell you for a discount because you are a new customer. They wouldn’t budge, except to throw me a bone of a $60 bill credit. This is not a good way to start a business relationship. I am leaving this company as soon as I find a better plan.