Report: #1508444

Complaint Review: Salt Pool Store - Knoxville Tennesee

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  • Reported By: william — MIAMI United States
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  • Salt Pool Store 5502 Island River Drive Knoxville, Tennesee United States

Salt Pool Store 5502 Island River Drive Knoxville, TN 37914 item under warranty Knoxville Tennesee

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I bought a salt cell online on this company's website in 2017 with 5 years warranty. Now the salt cell stopped working, I contacted this company and they gave me instructions on how to get a replacement salt cell, since it was under warranty. First, I had to fill out a form on their site, and then I was instructed in another e mail to send the faulty cell back to their address, (5504 Island River Drive, Knoxville, TN 37914), which I did, via UPS, I have my confirmation they got it. 

After a couple of days I called to get an update, and I found out they use an answering service all the time, the person answering the phone only relays messages, and has no idea what is happening. Every time someone answers an e mail is someone different that seems not to know what is happening either, they seem not even to know they have my salt cell, and all the e mails are giving me the runaound, with unecessary information irrelevant to my questions.

As of today they have my salt cell in their possecion, and I have not received my replacement which I need right away, my pool will suffer permanent damage if I don't replace the salt cell imediately. I need my replacement back from this company. They look to me as they are avoiding their responsibility, and not a real physical place. Please help. Thank you.

This report was posted on Ripoff Report on 05/28/2021 07:41 AM and is a permanent record located here: https://www.ripoffreport.com/report/salt-pool-store/knoxville-tennesee-island-tn-1508444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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