Complaint Review: SEARS APPLIANCE HOME WARRANTY - GILBERT AZ,CA,WA,NV,ID,CO,UT, THESE ARE THE WESTERN STATES
SEARS APPLIANCE HOME WARRANTY SEARS APPLIANCE HOME WARRANTY!!! Starting Thursday Night, our 3 year old LG refrigerator decided to take a dump. No cooling in either Freezer or Refrigerator. GILBERT AZ,CA,WA,NV,ID,CO,UT, THESE ARE THE WESTERN STATES
SEARS APPLIANCE HOME WARRANTY!!!
Starting Thursday Night, our 3 year old LG refrigerator decided to take a dump. No cooling in either Freezer or Refrigerator. First phone call was placed at 4:30pm Thursday Evening with a promise to be here on Friday. Friday Morning I called the company that was assigned to the service order. They were not coming out Friday and couldn't make it until Tuesday 4/28. I called back to Sears. Another service order was placed to another company with the promise of a service call on Saturday between 8 and 11.
At 11:30 Saturday, I called the Company that was supposed to be here. They told me they never received the order. Also, it sounded like the compressor and I would need a technician that worked on closed units and he did not do that. I called back to Sears again and explained that this was a serious issue! My husbands medication needed to be refrigerated and this has been a mess since I placed the original order on Thursday evening. This rep in turn, transferred me to the medical emergency department that is open Monday through Friday from 8 to 5pm.
That does a lot of good on a Saturday. I have had this warranty for 3 years, paying $69.00 a month to the total of $2400, for nothing. It is $75 for a service call, when they eventually show up and then it is only a percentage of the cost will be covered. I called LG directly and had a service on Sunday to be told, it is the compressor and coil, and it is $1200 to fix. There went my stimulus check. The refrigerator cost 2600.00 brand new 3 years ago.
This report was posted on Ripoff Report on 04/27/2020 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/report/sears-appliance-home-warranty/gilbert-azcawanvidcout-states-1494530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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