Report: #1499876


  • Submitted:
  • Updated:
  • Reported By: ZICHAEL — WILMINGTON MA United States
  • Author Confirmed What's this?
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SELECTHOMEWARRANTY.COM WE purchased a home warranty from them and now they refuse to fix our heat/ac .THey sent out tech charged us additional 60.00 and he said he couldn't t repair it until he gets select home s approval.It s beenn 10 days. MAHWAH NEW JERSEY

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On August 7 2020 we purchased a home warranty from selecthome after sevaral calls from company.We paid 1519.99 for 5 yr plan.O n Sept 9 2020 our ac stopped working.We called on 9/10/20  they sent technician on 9/11 FOR AN ADDITIONAL $60.00 FEE and he diagnosed the ac/heater blew out among other things. He said he couldn t fix it until selsect home gave him approval. He said good luck with that, he has seen this numerous times. He was right.  they have been giving us the rou anround for several days. We have a 93 year old woman and a 2 year old with only 1 lung so it s getting dangerous. we said we would fix it on our own and they could reimmburse us later.

They said that would void the contract.They have 1000's of BBB complaints and several on here. We do believe they may be a scam company. They refuse to let us through to a manager or supervisor. Dont know where else to turn as weather is getting colder and we have 2 health risks.

This report was posted on Ripoff Report on 09/15/2020 01:21 PM and is a permanent record located here: https://www.ripoffreport.com/report/selecthomewarrantydotcom/mahwah-new-jersey-purchased-1499876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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