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Report: #1520354

Complaint Review: SiXT Rent a Car - Mannheim Baden-Wurttemberg

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  • Updated:
  • Reported By: Steven J — Leland North Carolina United States
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  • SiXT Rent a Car Central Train Station Mannheim, Baden-Wurttemberg Germany

SiXT Rent a Car SiXT Failed to provide reserved vehicle, caused additional expense and time, failure to refund Mannheim Baden-Wurttemberg

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On July 22, 2022, I had a reservation for a 2-day car rental with SiXT at the Mannheim, Germany Central train station (see attached reservation # 9700197200). When I arrived at the train station, I found the Sixt office locked and closed. I called their toll-free number and was connected with an agent.

After speaking with the agent and inquiring about my rental I was told that the office was closed and that no cars were available. I asked the obvious question; “why was I not notified?” Since the original reservation was made on May 7, 2022, they certainly had plenty of time to do so.

The agent had no answer. When I asked her how I could get a car she suggested that I call the other SiXT location in Mannheim. She then suggested that I take a taxi to the other location. After a long time on hold she told me that they did not have any cars at the other location either. I asked her to speak to her supervisor.

After another long time on hold I was told that no supervisors were available, and I should just take a taxi to my destination (which by the way was 150 km from Mannheim) or just rent from another car company. I after calling several car rental companies I was able to get a rental with AVIS at a location on the other side of Mannheim.

After two weeks of emails with SiXT I was told that they tried to contact me prior to my arrival, but I can find no evidence in either my email, voicemail or SMS. In addition, they are now telling me that the rental was prepaid and since I was a "no show" there is no refund.

Clearly I was not a no show. I am seeking full refund of my prepaid reservation of $320.98, the difference between my SiXT and AVIS rental $97, and reimbursement for my taxi ride to AVIS $20.

This report was posted on Ripoff Report on 08/08/2022 09:29 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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