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Report: #1481045

Complaint Review: Southland Log Homes - Fredericksburg, Greenville, Irmo VA, GA

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  • Reported By: Tired of the excuses! — Leesburg VA United States
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  • Southland Log Homes 1465 Carl D. Silver Parkway Fredericksburg, Greenville, Irmo, VA, GA United States

Southland Log Homes Steve Colquitt Dorthy Richman Danielle Whorton Mason Hollwy Gordon Lewis They're trying to take our money and run! They won't honor their own credit! Fredericksburg, Greenville, Irmo VA, GA

*Author of original report: Rebuttal author obviously did not read what I wrote!

*Consumer Comment: What did the contract terms say?

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After unsucessfully trying to buy a log cabin home from them 2 years ago, we were able to get them to give us a credit for our $14.000 deposit. The only restriction on it is that it has to be used by 8/23/19. Since April of this year, I've been trying to get no less than 5 Southland salespeople to sell us ANYTHING to use up our credit, but all I get are excuses and made-up conditions for why they won't let us use the credit. 

Gordon Lewis, the original salesman  in Fredericksburg, VA, won't return my emailed requests for prices for log cabins under 1000 sq ft. Danielle Whorton, a CSR, says we have to use it on a "home" that is equal to or more than the price of the original home, though it doesn't say that in the credit. The credit letter actually says the old contract is cancelled.

She also would not tell me the prices of homes under 1000 sq ft, even with a list of the model names from the website. She brought up a 'parts sale' in SC, where the main Southland Log Homes center is (Irmo) but then said we couldn't use our credit for anything there, though apparently they have sheds/workshops we could buy.

Dorthy Richberg, Danielle's supervisor, wanted to debate semantics of the word "home," which has nothing to do with anything. All she seems to want to do is argue with me over email and take no action.

Two/Three weeks ago, Steve Colquitt, a supervisor in Greenville, SC, emailed me schematics for two small log homes that would use up our credit entirely - another non-existant restriction.

In the last week, he's changed his tune, referring me back to Dorthy, and saying we now have to use it for a total purchase comparable to the old home on the cancelled contract. Mason Holley, the person who issued the original credit, hasn't responded to my emails or calls at all.

So think they're trying to 'run the clock down' so I'll be out of time to use my credit. I don't know why they're making it so hard to use the credit I already have with them, but one lawyer I solicted for advice thinks they have already spent my deposit on someone else's project.

Not that I thought they'd put it away in a little box with my name on it, but it should still be available for me to use - otherwise it's fraud to sell a customer something and then not deliver. Or give a refund if no sale is possible.

I think they're just trying to take my money and run. I just want them to honor my credit so I can be done with them; or just give me a refund at this point. But I fear I'll have to get a lawyer and fight this out in court to get anything done at this point as they are ignoring all I say.

This report was posted on Ripoff Report on 06/26/2019 06:36 PM and is a permanent record located here: https://www.ripoffreport.com/report/southland-log-homes/fredericksburg-greenville-va-1481045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Rebuttal author obviously did not read what I wrote!

AUTHOR: Ms. - (United States)

POSTED: Wednesday, July 17, 2019

 The author of this rebuttal references a phrase " went down to $10,000", which appears nowhere in what I wrote.

I have to wonder if this author attached his/her rebuttal to the wrong report! Or they're just mouthing off to mouth off, which is not helpful.

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#1 Consumer Comment

What did the contract terms say?

AUTHOR: FloridaNative - (United States)

POSTED: Thursday, June 27, 2019

Did you have a written agreement?  The closing attorney or settlement/title company have to follow the terms of the contract.

When you say it "went down to $10,000" do you mean that there were other closing expenses associated with this sale that you were responsible to pay at closing that reduced your net proceeds? Or do you mean the buyer renegotiated the amount due to you at closing?

Did you have a mortgage you had to pay off? Take a look at your closing statement to see what you paid.  Compare the expenses to the contract you signed. 

I have nothing to do with this buyer or seller so this is my consumer opinion only: this closing surprise can only happen if the seller doesn't read or understand the written contract presented by the buyer.  It is critical that you retain a real estate attorney to read the contract and negotiate for you if you aren't going to have an agent represent you in the sale.

There are all kinds of fees associated with the sale of a home that are in the contract boilerplate paragraphs. Some of these buyers will totally take advantage of a seller that isn't knowledgeable. I'm not taking the side of the seller or the buyer. The entire process is governed by the written contract signed by the buyer and the seller and not the verbal discussions during negotiations. 

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