Complaint Review: Sparklight - Phoenix Arizona
I paid for Cable One internet and home phone service of $95.56 for the month of September 2019. I had them disconnect my service & come pick up their purchase a week after this. Then, I requested for them to come back and hook it up. I did not pay my bill for the month of October 2019 because I had to purchase other things. According to their website, they charge you a month in advance. That means that I should be covered for October 2019. They disconnected my internet & home phone service & is going to charge me $214 to reconnect, which is not right. They are saying that I last paid them on August 01, 2019. I know that is a complete lie. They are obviously trying to charge for me telling them to disconnect my service and them picking up their merchandise & rehooking it up. However, I had already paid them before I told them to come disconnect it. I know that they are lying about me not paying them for the month of September 2019 because if I did not pay them for the month of September 2019 & had them to disconnect it, they never would have sent out their technician to come hook it up back it up the next week after I told them that I want it reconnected. I cannot get records of me paying them because I am with GreenDot Bank. My cellphone # and email address have changed since I last logged into my account on Walmart Money Card. They told that I will have to get a new card & a new account & will not let me back into my account. I really did pay Sparklight/ Cable One for the month of September 2019.
This report was posted on Ripoff Report on 10/24/2019 07:37 AM and is a permanent record located here: https://www.ripoffreport.com/report/sparklight/phoenix-arizona-cable-service-1486817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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