Report: #1483937

Complaint Review: Spectrum Internet - Texas

  • Submitted:
  • Updated:
  • Reported By: GUY — PLANO Texas United States
  • Spectrum Internet Texas United States

Spectrum Internet 6 Months and Internet not stable 5 techs so far Texas

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I purchased internet services from Spectrum since current provider doubled their charge. That was Feb.25th. I specifically asked if they had the proper line connections in my neighborhood so I could self install and save the service fee. Lie or lack of training, I don't know but I had to now pay for installation because they did not have the proper exchange relays. Took a week to get them out. 1 day after install doesn't work. Have had out 4 technicians and a line burial crew, that had to be time off work to meet with them. 

The third technician spent at least 10 minutes patting himself on the back as he was the"fixer" when other techs fell short. Yeah, next day same issue. So I decide to learn more about what they connect and I found the problem....Water in the line.... I diagnose it for them.

Of course the last tech on checks the line to the ground connector from the pole, which actually spit out water, but not the line the 2nd tech installed. 

I have tried to get customer service and have spent over 3 hours on the phone, spoken with 12 indivividuals and still I am waiting. The 11th rep, an escalation specialist in customer service, actually laughed when I told him about this and responded that I might have to take more time off since they were so busy with new customers and back to school and I had to wait for Saturday and then only under a "all day window" meaning I have to be ready all day or wait until the following week. This is rediculous and everyone needs to avoid this company. The very second my contract is up, I will cancell this and continue to advise others to avoid.

Out well over a grand in time taken to let them be incompetent. If others are getting rteated like this, I smell class action. If so, hit me up, I have every outage and every service called logged for deposition.




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