Complaint Review: Sprint - Madison Wisconsin
Sprint Sprint Communications, in its entirety, Sprint Company Store, Zach Trautwein, Manager?, 4641 Lien Rd, Madison, Wi 53704 Advertise 100% Customer Satisfaction. Gave 0%. Poor transmission, poor reception, poor phones, run around about issues, delay any form of repair, unfair offer to terminate lack of service. Madison Wisconsin
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Contracted for 5 business lines May 2019. First day had no connect/no reception issues. Told us to come in for new sim cards. Came in, none available, said would call, ship, text, emial. Did not. Came in they entered a reset code.
Did not fix issue, Came in they replaced sim card, did not fix issue. On the phone, Sprint personnel assured us that they would replace all 5 of the phones and send email confirmation. Last we heard from that employee.
Others hung up, transferred to wrong departments, provide bogue call back numbers that did not go the the correct individuals, generally obfucated the issue as much as possible, and offered no resolution, no customer satisfaction, really nothing.
One sent a device she assured us would improve the reception on 1 phone of the 5. Device was a data amp, would not, could not, never would resolve the issue. Took 2 requestes for Sprint to send a too small bubble package to return their device. Bounced from one person to another, almost all claiming the ability to resolve the issue, then hours later, transferring our call or disconnecting.
When one finally made an offer. It was ridiculous! Just terminate the contract. No refund for 7 months of no/poor service/reception. Yet they boldly mailed advertsing says good service and 100% customer satisfaction.
Be assured, they will give no customer satisfaction. They will delay, transfer, mis inform, promise something, never deliver. Still in disupte at this time, 12/09/2019.
Do not patronzie Sprint!
This report was posted on Ripoff Report on 12/09/2019 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/report/sprint/madison-wisconsin-entirety-1488804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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