Sprint Sprint Mobile, T-Mobile Sprint T-Mobile took my trade-in device and refuses to provide proof of the supposed damage on the phone that they claimed and refuses to return the phone. Overland Park KS

Got a text from sprint that my trade-in phone was not accepted because it was locked and I was not going to get the trade-in promo. I then called Sprint for clarification. That was when they told me a general excuse that the phone was either locked or damaged. They did not specify what was actually wrong with the phone. And would not provid proof of the damage or locked phone. Sprint stated that it was their policy to not return phones that did not qualify for trade-in. They took my phone that was working perfectly fine.

The trade-in phone was shipped in the prepaid shipping box that Sprint provided. The trade-in phone was reset to manufacture settings, unlocked, and not damaged when shipped. This trade-in program does not protect the comsumer from being scammed by the company or its employees. This phone trade-in scam needs to be reported so other consumers do not get scammed also.