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Report: #1490624

Complaint Review: Sprint - Woodland Hills

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  • Reported By: Deborah — Studio City United States
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  • Sprint 6400 Owensmouth Ave. Woodland Hills , United States

Sprint Sprint does not care about their customers. Sprint is banking on people getting fed up with their wall of bad customer service to protect them from any repercussions. Woodland Hills

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Sprint does not care about their customers. Sprint is banking on people getting fed up with their wall of bad customer service to protect them from any repercussions.

This company has:

  1. Given me speakers as a gift for signing on with them. I noticed that my bill was substantially higher than it should be. When I studied my bill, I realized that Sprint was charging me for the speakers on a monthly basis. The speakers that were unsolicited by me and that were offered and given to me AT THE SPRINT STORE to me, as a gift for signing on with them.

2. My fathers X girlfriend walked into sprint on August 28th 2018 gave a false password ( you know the one they require if one wants to do anything in regards to their own account) ported out 3 of my telephone lines ( that I had for 5 years prior) and charged two phones to MY ACCOUNT WITH THE FALSE  PASSWORD. They have her on film and they have a copy of her I.D.  Her name is nothing near mine. Sprint did this and then tried to charge me for the two phones they let her charge to my account with a false password. I ended up with one line. They did NOTHING.

 3. My Mother paid for my phone with her credit card. Two months later they reversed the charges. Told me I was responsible for that amount. Problem is? My Mother is very wealthy, has excellent credit but no one can tell my why they did that and to this day they have not credited her back. So basically they just stole the money. 

 4. I have not had phone service with sprint for 4 months for non payment. They have  kept charging me for phone service that does not exist. I think my bill with sprint is $700.00 to date. For one basic unlimited cell phone line plus charges for iPhone. The bill is supposed to be around $90.00 per month.

I have spent hours and hours trying to address these things with SPRINT’S customer service, an embarrassing and exhausting amount of hours.

They don’t care in the slightest.

If there is anyone out there who is equipped to take them on? Not to mention that if a business needs to have their communications secure? I am here to tell you live and in person. SPRINT is not secure and they do not care about their customers in any way shape or form.

I can prove every single thing I have written. I am looking for an attorney who is willing to take Sprint on. I am also looking for someone in media who would like a good investigative story into the machinations of this company. I am beyond fed up. Sprint is betting on this. I AM NOT GOING TO WALK AWAY.

This behavior by SPRINT is BEYOND 



This report was posted on Ripoff Report on 01/19/2020 09:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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