Spruce power They won't fix my solar panels and they keep charging me for them. Houston Texas

Spruce Solar Co. is non-responsive. Long hold times on phone then disconnected. No callbacks when I do leave my ph.#. Emailed info and then no response. When I finally do get through they said somebody will contact me in 10-12 business days (to check why our solar panels have not been working for a year! Electric bills are over $500 per month!!!!) Nobody calls or emails me. I have made numerous attempts to get somebody scheduled to fix the problem. Once I finally did get through after waiting on the phone all day and going round and round (dropped calls, long holds, etc) a young snarky agent told me this could not be escalated to speak to a supervisor. Contacting support online - email came back "undeliverable".  Just want our solar power restored and compensated for the lost energy. CONSUMERS BEWARE!