Complaint Review: squaretrade.com -
squaretrade.com claim rejection
8 Mar 20 bought a new coffee maker from an Ebay merchant for $22. Ticked the box to buy a 2-year warranty from Square Trade for another $2.
It stopped working near the end of Jan. So it lasted 10 months, and 3 of those it was in deep storage, so it lasted only 7 months of actual use.
2 Feb I registered a claim with the manufacturer (Bella-Sensio) as it was still under a 1-year warranty. They requested a string of data from me, including a photograph of the bottom of the unit, which I returned the same day.
15 Feb It was clear they blew this off, so I filed a claim with Square Trade-Allstate. Again I had to submit a string of data, which I returned the same day. A rep said they needed 2 hrs to make a decision.
20 Feb I followed up with Square Trade. It was clear to me they had lost the email I submitted, because I was asked again to submit a receipt. (Square Trade is a company actively selling extended warranties in Ebay and Amazon.) I had to explain again that online purchases do not have receipts, that I provided instead a scan of my credit card statement showing the date of purchase, the merchant identity, and the amount I paid, (not to mention the Square Trade warranty purchase next to it).
End result was rejection. So after buying a Square Trade warranty for maybe a dozen things over the years, and finally registering a claim, I come to find their service is a scam.
This report was posted on Ripoff Report on 02/20/2021 01:12 PM and is a permanent record located here: https://www.ripoffreport.com/report/squaretradedotcom/claim-rejection-1505333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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