Starlink Convoluted and/or deceptive description of plans Company does not provide Company does not provide

After confirming availability in my area of travel for the months of July and August, I had ordered Roam Standard package noting description including:

1) "Standard Starlink is designed for portable use at any destination where Starlink has active coverage."

2) "Pause and un-pause service at any time. Billing is in one-month increments, allowing users to customize their service to their individual travel needs." for $150.00 per month.

Buried in the Terms of Service or what have you, it had come to my surprise that Starlink automatically started billing when I had received notice that payment was made for the month of June with my credit card.

Trying to get a hold of a person for "real-time" customer service, I come to note that they can only be reached by placing "ticket" requests. This is labor and time intensive that is counter-productive, especially for business owners where time is money.

After extensive back and forth referencing their own description of service having not matched up with what they were providing, they were so gracious to offer to refund my unopened starlink hardware (gee thanks!), but emphatically refused to refund the month of June even though I did not activate the account to go live; they claim that it's automatic.

I can't comment on the service or equipment, but NO STARS for my experience rating based on deceptive and/or convoluted description of service and policies alone; not to mention the limited access to timely customer service and "good faith" business practice.

Date of experience: June 06, 2023