Subway didn't refund my money on App mixup Eagan MN

I went to Subway at this location on January 19 @6:55 pm after placing I used their app to order a BOGO a 12" sandwich of my choice. When I used the app to find locations close to me the Lexington store came up so I clicked on that location. I ordered my 2 sandwiches knowing the cheaper one would be the freebie. I ordered the two sandwiches and the total came to $24.85. Mind you the order showed items on the sandwiches that I didn't order. So I went to the store because it said they were ready. I figured the employee would make it right. Turns out the employee could barely speak English and pointed to a sign that said no coupons. How would I know that as it didn't say that on the app? Besides this wasn't a coupon it was an app order. And the sandwiches were made wrong. The employee told me he couldn't make the necessary adjustment $$ to my order and insisted I take the sandwiches I told him I wanted a refund but he refused. So I left the sandwiches there. I complained to customer service and they acknowledged that I had a problem and they would look into it I was contacted by Mai Weng Vai @ <subway-listens@app.medallia.com> .on 1/20/24

Her email said We apologize that you had a negative experience with our app. I appreciate your feedback and can assure you the team that is responsible for the app has received this information and will take it into account, as we are always looking to improve the quality and functionality.    

  Thank you for choosing Subway® restaurants.   MAI NENG VANG Owner Now I didn't think she was the owner and that was just a typo. I waited a few days and sent her a note on 2/2 2/3 and 2/4. I didn't notice her 2/2 response. In her 2/2 email she stated that "I am sorry, but this issue is beyond my control. We had have lots of orders for the promo that you were referring to. Please go to Subway.com and contact them there for any further issue." I replied to her on 2/6 and asked her to please give me the email of the App team. Her response was "I am sorry, but this issue is beyond my control. We had have lots of orders for the promo that you were referring to. Please go to Subway.com and contact them there for any further issue." When I first communicated with Subway's customer service to start this process, I had told them that I had to communicate via email and that I couldn't respond via phone because I have to speak through an electronic voicebox and it doesn't work over the phone very well..   Thank you for being a loyal Subway® customer and we look forward to serving you again in the future.   MAI NENG VANG Owner That was her last email to me and I never heard from the app team she referred to nor have I heard from the manager of that Subway or the franchise owner.   In the 2/4 email I sent, I told her I went on a website named Nextdoor.com in the Carlson Quigley Lake neighborhood. I posted my experience. My post on Next Door received 36 responses almost every one were of support including several who also had problems with this specific Subway location and others who had issues with the Subway app. Several more also posted that the manager was rude to them. Now I am here on Ripoff report because of lousy customer service and the failure of Mai Neng Vang to follow through on her email statement.

So I am out $24 and I haven't received my sandwiches. Stay away from this location as the manager hasn't bothered to contact me nor has customer service followed through on Mai Weng Vai's email statement that she would inform the app team. I'm afraid that if I was to order from them at the store they will not get the order right and I don't want to have to repeat my story to the manager as one of the responders on Next Door said she dealt with him and he was very rude to her.