SWIPE swipe.io I deposit $3,000 into their platform and they are not refunding

This company is an online entity where you can buy cryptocurrecies and also provide you a debit card if you want to spend money in your wallet.  In November 19. 2020 I deposit $3,000 into the account using my debit card were the ultimate goal was to purchase BTC and send to external wallet. First the deposit took from November 19 to December 1 to be available to use (13 days when their system says 7). Then I purchase with those funds $3,000 BTC to send to external wallet on December 1. Now 4 days latter those funds have not reached the intended recipient.

I have contacted customer support several times about my money and demanding a refund since the BTC withdrawal does not shows in the Blockchain as been confirmed. Their only response been that the issue been escalated. 15 days later, I don't have my money or the transaction been completed. This company seems to be just a FRAUD.