Report: #1509976

Complaint Review: TCL - Corona CA

  • Submitted:
  • Updated:
  • Reported By: Richard — California United States
  • Author Confirmed What's this?
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  • TCL 2455 Anselmo Drive, Suite 101 Corona, CA United States

TCL TCL Corporation TCL Electronics TCL North America Roku Televisions freeze and reboot during viewing sessions Corona CA

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Searching for solutions online, I found that the problem with our TCL Roku TV affects a very large number of customers. Reports indicate that the problem begins happening to TCL Roku TVs of various ages, from days-old to months-old. During viewing, the TV freezes in stages (subtitles, picture, response to remote or on-set controls) and then reboots itself. The process typically interrupts watching for a few minutes. When restarting a video, the place in the video is sometimes lost. This used to happen every few days and now happens daily.

Nobody has indicated in online forums that the standard advice works. Standard advice includes cycling the power on and to the set and the router, disconnecting accessories, and resetting the TV to its factory presets. The only claim of a solution that I have found came from someone who installed a Firewire accessory and used their TCL Roku device as a dumb TV, bypassing all the functionality of a "smart TV." Needing to use such a work-around adds costs and deprives customers of the capabilities that they paid for.

TCL Roku TVs automatically check for, download, and install software or firmware updates to fix such problems. However, I've found no public recognition by RCL or Roku of this extremely common problem, and I've found no indication that Roku is using the power of its licensing agreements to pressure TCL to solve or fix the problem.

Considering how much business TCL does, how widespread the problem is, and how unresponsive TCL has been, I would not be surprised to read someday of a class action lawsuit by a consumer watchdog group or an agency of the US government.  


This report was posted on Ripoff Report on 07/14/2021 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/report/tcl/corona-ca-corporation-north-1509976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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