Report: #1492215

Complaint Review: Therapypet - La Jolla California

  • Submitted:
  • Updated:
  • Reported By: addison — Tampa United States
  • Therapypet 888 prospect st. Suite 200 La Jolla , California United States

Therapypet Therapypet.org Advertised a letter from a certified credentialed therapist that would cover housing and travel for my pet as a ESA pet. Within 5 mins of submitting I called and told them to cancel after realizing they aren’t legitimate they refused and said I would get a 50% refund which they are now denying. They keep lying and emailing me to purchaser another letter as the original one doesn’t cover both even though I paid. It is NOT a proper authentic credentialed therapist or company La Jolla California

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I paid $200 for a letter of a credentialed therapist for my pet as I was going on a trip and lost my other one from my doctor. After paying I noticed they lied about what I would receive as they immediately sent me an email stating I needed to pay more money for it to include housing and flight covering my pet.

i called the number within minutes of submitting and the rep with a foreign accent said no refunds I explained that I paid extra to have both services and he said it would all be in one letter and I asked why I'm being asked for more money? I said I wanted to cancel and he refused.  This was 0838.  8 mins after submission?

the rep then said I would get 50% refund I waited and nothing. Then after emailing they asked for proof I responded and they are now refusing to do what was promised.

They are frauds and have stolen my money and I did not get the mailed letter in two days as the website claims it has been two weeks! And I found out it's a generic electronic memo from a "online therapist" it's all a scam to take advantage of disabled veterans and civilians.

This report was posted on Ripoff Report on 02/25/2020 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/report/therapypet/la-jolla-california-org-cover-1492215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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