Vivint Solar is giving our family 4 years now of Lies, Stess, Financial Burden, and Horrible Customer Service Fresno CA

Vivint Solar has brought our family hardship and unwanted stress, due to neglect and breach of contract. Their massive neglect left us paying a huge PG&E bill and thus put a financial burden on my family. We even had a Vivint representative three way call their billing department and even the Vivint representative was met with harsh words and no results. In accordance with Section 2(C) of our Vivint Contract, it states that Vivint Solar will “send You an invoice reflecting the charges for Energy produced by the System”.

For over a year we didn't receive invoices. Furthermore, the contract also states that Vivint has 30 days from the date of a request to respond, but they missed the 30 day mark. Every time I try and work out a deal with Vivint, I end up having to call because they messed up. They consistently make the customer fix their problems and don't live up to their promises. Then they lie to the BBB that everything is resolved when it's not. The representative even said the words "If you keep complaining on forms or filing with the BBB, then I'll just have to keep contacting you". Which basically tells me that if I don't give up, they have a paid person dedicated to dragging this out until I fold first.

The last correspondence between myself and their rep showed that the Vivint company doesn't care about how I feel or that they've put my family through mental stress for years. When it comes down to it, they don't want to lose money and would rather have an upset customer instead. The stress of their instability and lies, for years, has really warn us down and in turn my kids can see it. I don't want my kids seeing mommy and daddy so upset, but Vivint is relentless to let us leave the contract, which was brought on by their flaws and carelessness.