Waste Management Overcharging and Fining a Small Business

Waste Management has been charging me for overages for the past few years. Every time I try to leave, they say they won’t wave the fees and I will be stuck paying. I am a small bagel shop and spend north of 500 bucks a month on garbage removal. 

Mind you most of these charges occurring during COVID. My outstanding balance is 2000.00 They went ahead and shut me off for non-payment of the OVERAGE charges. I have made sure to continue to pay my monthly fee. I just refuse to pay the overages. They of course did this on a weekend and now I have garbage everywhere. 

I have had numerous conversations with reps and may even have an email that says just pay the monthly and forget the overages. They could not come up with solutions for me. I have 2 dumpsters. One that’s picked up every Monday and another that’s picked up every Wednesday Thursday Friday. The Sheer volume of that doesn’t even make sense. 

Mind you this all started once the company decided it needed to generate more revenue and installed all these cameras on the truck. They snap photos no one looks at them and they automatically generate an overage charge of 150 bucks. I know they don’t look at them because when I speak to reps they look and say, "oh it was just one thing hanging over". 

I have tried numerous times to work things out with them. I have had no luck. I have met with other companies that were willing to put into contract no overage charges at all. They were willing to pick me up every single day, if need be, to earn my business. 

I want to run from these thieves, but I don’t want to be held liable for excess charges. Outside of rent and payroll my current garbage bill is my biggest expense. That’s simply ridiculous. 

Even more absurd is the fact that Waste Management has shut me down and refuses to work with me at all. All they want to do is charge me more money. How much more should a small bagel shop pay? 600 bucks a month isn’t enough? My car payment is less than that. 

Need help getting out of this mess or maybe finding someone within the Waste Management company with a heart that is willing to help the small guy. This continues I will be out of business and my stall all unemployed.