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Report: #1479541

Complaint Review: Wells Fargo Bank - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Alfred — Scottsdale United States
  • Wells Fargo Bank Phoenix, Arizona United States

Wells Fargo Bank I purchased a new air conditioner. I applied and received a loan from Wells Fargo for a Home Loan. My payments according to the contract I signed was $114.00 per month which I made on time.  Phoenix Arizona

*Consumer Comment: Not Answered

*Author of original report: Answer to rebuttal

*Consumer Comment: Something isn't right

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Wells Fargo Bank I purchased a new air conditioner. I applied and received a loan from Wells Fargo for a Home Loan. My payments according to the contract I signed was $114.00 per month which I made on time. I signed up for Wells Fargo to take out automatic payments of $114.00 each month.

I happen to notice another payment being taken out of my bank account to Wells Fargo for $36.00. I called the bank and because I started making automatic payments they charged me $36.00 each month, without my authorization.

This report was posted on Ripoff Report on 05/29/2019 07:41 AM and is a permanent record located here: https://www.ripoffreport.com/report/wells-fargo-bank/phoenix-arizona-i-purchased-1479541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Not Answered

AUTHOR: Robert - (United States)

POSTED: Thursday, May 30, 2019

Even if you set up Automatic Payments you can access your statements Online.

What is the due date?

What date did you set as the payment date?

What date do they show the payment being received?

Have you actually CALLED them and asked what the fee is?

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#2 Author of original report

Answer to rebuttal

AUTHOR: Alfred - (United States)

POSTED: Wednesday, May 29, 2019

I got on Wells Fargo Website and with a payment invoice in hand I filed a request to have Wells Farbo automatically take the monthly payments out of my bank account. The bank did not tell me I was going to be charged a fee for this service. This is a total ripoff and I now asked them to send me an invoice every month and I'll mail them a check.

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#1 Consumer Comment

Something isn't right

AUTHOR: Robert - (United States)

POSTED: Wednesday, May 29, 2019

I have had Wells Fargo in the past and other banks and I can't remember a single one charging a fee for Automatic Withdraws, let alone a $36/month fee.

Is this coming from your Checking Account or are you trying to pay from a Credit Card? If so is it some sort of Cash Advance fee?

If not that, it actually sounds like you may have scheduled your Automatic payment to arrive AFTER the due date, and this is causing some sort of late fee.  What do your monthly statements show?

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