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Report: #1518553

Complaint Review: Wells Fargo Mortgage - Des Moines Iowa

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  • Reported By: WF Let Down — Des Moines United States
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  • Wells Fargo Mortgage Des Moines, Iowa United States

Wells Fargo Mortgage WF Mortgage provided terrible customer service that made me lose my property close date and my appraisal fees Des Moines Iowa

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Do yourself a favor and stay away from WF Mortgage. 

I met with WF Mortgage over the phone.  They took my information and entered my SSN incorrectly.  This caused huge problems giving me error after error for days.  This mistake also delayed the beginning of the process.

I tried to escallate, but the managers names given were either false, or they didn't respond either.  The email addresses they gave me were un responsive, and the phone number didn't answer and couldn't leave messages because mailboxes were full. The whole time I could see this crashing like a slow train wreck, but my countless calls and emails were meerely a waste of my time.

Dispite my concerns being raised almost daily and their reassurance, 2 days before my close, they decided that I needed to change my down payment from 10% to 25%.  They stated it was because of the HOA, but there was an error, that a simple phone call would have resolved.  I called them myself, but they wouldn't do it.  

I contacted another broker and they called the HOA and was quicky able to resolve it.  They were able to complete the transaction for the 10% down and did everything within 3 weeks allowing me not to lose the home. I reached back out to WF asking for a refund of my appraisel.  They refused.  They asked me to complete a survey.  But when I tried to complete it, it said that I already completed the survey.  Hmmmm, wonder why.

Do yourself a favor and steer clear of this company.  I have done business for them for more than 25 years, having mortgages from Norwest and Wells Fargo.  I thought they were the best in the business, I was very wrong.  I will not EVER do business with them in the future.

I tried to take the high road multiple times but to no avail.  Sad to see a company care so little about their customers.

Bye Bye WF

This report was posted on Ripoff Report on 05/21/2022 06:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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