Western Union Cheating

I already have an account and I already used it, but I asked the customer service to change my name because I already changed my name, but they said that they cannot change the name, but they can stop the account and that I can create a new account with the same email with the name change for the new name, but they suspended the account  And now I cannot create a new account with the same email or go back to using the old one, and I have tried many times with the customer service by phone and also by email without any benefit