TBDress.com Denial of Refunds

Order no.9677964 Date 8/5/20 Total $35.75 included USPS Delivery Shipment Fee $5.75. Request full Refund $41.50 denied needs to be credit on my debit card now Seller www.TBDress.com

Re.Dress was unable to FIT did not look like the Advertised Picture USPS Tracking no 9500-1111-4427-0273-2362-51 Date 9-29-20 Return brand new tag item in package. as you see below they fail to follow internet Website Retail Purchase Return-Refund Policy.

TB Dress.com Customer ServiceSeptember 25,2020 15:25

Dear Valued Customer,

Thank you for your concern of our website.

Really sorry for the trouble, please return it as the instruction below.

1. We will give you refund$27.15excluding the shipping fee you have paid 8.6$ after we receive it and confirm it is in brand-new unused conditions without any damaging or dirt or perfume problems  

2. Please ship it via the cheaper shipping way(not express/expedited way) in your local Post Office (such as USPS,not UPS)

Our shipping address is below

Company name：tbdress.llc

Company address/Warehouse address：13535 Marquardt Ave, Santa Fe Springs, CA 90670, USA  

Detailed contact information Tel: 1-626-662-0910  

3. Please fill in the Return &Exchange CARD if there is, and put it with the Package details paper into the returned package.

4. If there is no  that  card, please write your order No. Sub-order numbers of the returned items on a piece of paper, and put it with the Package details paper into the returned package.  

5. Please make sure the quantity and the items you returned are the same as you requested.

6. Please send us the tracking No. and shipping method of your returning parcel. Thanks~

Any other questions, please contact us.  

Best regards,

Customer Service Department