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Report: #1519592

Complaint Review: Zale Media - Doral FL

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  • Reported By: Scott — Andover MN United States
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  • Zale Media 3940 NW 79th Ave Apt 718 Doral, FL United States

Zale Media Did not refund my money as promised Doral FL

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I signed up with Zale Media through a FB ad, because they had a sale going on and a guaranteed offer of my money back if I did not have a closing in six months.  I was told by the sales person all I had to do was spend $300 a month minimum on FB ads and that if I did not have a closing in five or six months (I think it was five, but I put the date in my calendar) they would refund the $1600 spent on their system.

I did that, and at first I had a couple of leads and a couple of appointments, but after a while, the leads fell off and I could not convert any of them.  I sent an email to them requesting a refund and I was told no.  I was told I spent $7 less on ads than I should have, (they were delayed on their end in getting my system up and running) and that I did not enter the information into their database, and I did not do enough follow-up calls with each client.  All of these things were not told to me as boxes I had to tick off to get my refund.

1.  There was no training.  There were a few videos, but if they made this promise they should have had live training saying, "here are the steps you need to take to get a refund."

2.  Their support team takes forever to get back to you.  I am talking a week or two usually, and I only called in twice.

3.  Even getting back to me about the refund, they tool over a month.  

4. Stay away.

This report was posted on Ripoff Report on 07/07/2022 09:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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