1 800 Pack Rat The container leaked, damaged our possessions and now are denying the claim Internet

We used 1800 Pack Rat for a long distance move, Chicago to Los Angeles.  The rate came with $25k in insurance protection in case of damage to our posessions including natural disaster, crushing, and flooding. 

Upon delivery at our new home, I opened the door and found all of the boxes soaking wet.  I immediately called my move coordinator, Felix, to notify him of the problem but got his voicemail and left a message.  I proceeded to unload our possessions.

Over the next several days, I kept trying to get in contact with our move coordinator (customer service agent) to find out about the damage, making a claim and having the container checked.  It took nmore than 30 days for someone to get back to me regarding how to even file a claim.

Most of the property damaged were books and linens, which started to mold and smell after a few days.  I kept calling Felix, who then put me in contact with his supervisor, which took another 45 days before I finally called my original sales representative to complain.  Then I received a phone call from the supervisor.  By this time, the soaked books had turned to a pile of moldy goo and had been discarded.

Here we are 6 months later, they arbitrarily deny my claim.  I am stuck with several thousand dollars in losses because of their faulty equipment.  I will never use 1800 packrat again, and I will do everything I can to make sure no one else does either.