1 Stop Rim Shop Odered a 23' limted rim with tire....Never received tracking number nor product. Company changed Numbers Internet

Mr. Willie Mabson,

Originally, you paid $ 585.00 for a 23" wheel and tire.  However, we issued you a credit on 3/26/13 for $175.00, the price of the tire.  We do not stock 23" tires because manufacturers rarely build 23" wheels any more.  We advised you when you ordered the wheel and tire that we would have to special order the tire.  It was a week later that you conveyed to us that you didn't want to wait for it, therefore, a credit was issued. In regards to your comment about us taking your money, you and I both know that you ONLY paid for the merchandise you recieved.  In regards to you address error, the type-o was on the charge receipt and not on your FINAL SALES RECEIPT which was emailed to you and did indeed have all the correct information.   To reply to your statement concerning the office number, I have no idea unless you dialed the wrong number in error.  

Regards, 

Management

Mr. Mabson, you did indeed order a discontinued 23" Player 963 on 3/5/13  along with a 305/25/23 tire.  At the time of purchase, you were made aware that this is discontinued item and that the manufacturer would have to custom drill the wheel for your 2001 Lincoln Town Car to 5x114.3.  Your sales person advised you to allow extra time (up to 2 weeks) for shipping.  I personally spoke to you and your wife or girlfriend several times and explained this process.  You have received your wheel.  We refunded you a total of $175.00 for the tire as it was out of stock.  Please let me know if you have any questions or concerns.

Sincerely,
Connie