Complaint Review: 1040now - Internet
1040now rip-off - doesnt do what promised Internet
i went to the federal IRD website to file my taxes and 1040now was a site to use to file - i reason i chose them was they stated free state filing for my income level
i had 3 to file (federal and 2 states and they were "simple" forms (meaning just the basic stuff like regular income and standard deductions)
i went through all the steos to file all 3 (federal and 2 states) and they all said that they were submitted. after a couple days i went back to their website as well as the federal and state sites - 1040now said submitted for federal and 1 state. none of the federal or state sites were showing anything.
contacted 1040now customer service (online only because no phone number contact)said only 1 state can be submitted at a time until the first state was submitted and accepted.
they charged for submiting the states and yet they only submitted only 1 state. the 2nd state kept showing NOT SUBMITTED even after i submitted it several times
federal and the 1 state phone support recommended that i refile using a different servie.
they have no phone number for support. they have online support (with is very slow (if at all) and the "claim" phone support for a charge which i tried but it said not available
they charged to file the 2 states even though they claim that for my state and income level it was to be free. i am in middle of disputing the charges for at least the 1 state return because even after 5-6 days (first filed on friday and refiled on wednesday) they were not show any of them as being accepted (or submitted for the 1 state) - when i refiled with different service they showed as accepted the next day
This report was posted on Ripoff Report on 02/07/2014 05:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/1040now/internet/1040now-rip-off-doesnt-do-what-promisednbsp-internet-1121875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.